Good Services

How to design services that work

von Lou Downe (Autor)
Buch (Softcover), 220 Seiten, BIS Publishers, 2020

Service design is a rapidly growing area of interest in design and business management.There are a lot of books on how to get started, but this is the first book that describes what a’good’ service is, what makes a good service and why.
This book lays out the essential principles for building services that work well for users.
Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean that it either works for users or doesn’t.
A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.

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Buchdetails

TitelGood Services
UntertitelHow to design services that work
ProduktartBuch
EinbandSoftcover
SortimentNeu
VerlagBIS Publishers
ISBN978-90-6369-543-9
Erscheinungsjahr2020
Anzahl Seiten220